Refund & Cancellation Policy

At NOOR E MAKTAB, operated by Maneesha, we traffic in premium, high-value, instantly deployable intellectual property. Because of the strictly digital nature of our courses, prompt packs, and automation toolkits, our financial finality rules are absolute. Please review this protocol meticulously prior to initiating any transaction on our platform.

1. The Nature of Digital Commodities

Unlike physical e-commerce where goods can be returned to a warehouse, NOOR E MAKTAB distributes digital algorithms, PDF manuscripts, video access, and downloadable ZIP archives. Upon a successful handshake with our payment gateway, our servers instantly generate your decryption keys and grant you lifetime access via your User Dashboard.

Because digital data is inherently "consumed" the moment it is accessed, downloaded, or viewed, it cannot be physically returned. Therefore, we strictly do not offer standard "buyer's remorse" refunds, exchanges, or order cancellations once access has been granted.

2. Pre-Delivery Cancellations

If a payment is initiated but you close the browser before the transaction is finalized by your bank, or if the gateway fails to confirm it, the order is automatically classified as "FAILED" by our system. No charges will be settled to NOOR E MAKTAB. If money was deducted from your bank but the order failed, it will be automatically auto-refunded by your bank within 3 to 5 business days as per standard RBI/Banking guidelines.

3. Eligible Grounds for Refund (The 48-Hour Exception)

While our standard policy is strictly no-refund to protect our intellectual property, NOOR E MAKTAB maintains full compliance with global consumer protection standards. Refunds will be authorized only under the following technical anomalies:

• Duplicate Transactions: If a network timeout causes our payment aggregator to charge your card/UPI multiple times for a single Order ID.
• Technical Non-Delivery: If a confirmed payment is deducted from your account, but our server completely fails to populate the digital asset in your Dashboard within 48 hours, and our technical team is unable to manually provision your access.
• Corrupted Assets: If the digital file provided is demonstrably corrupted or unreadable, and we cannot provide a working replacement within 3 business days of your report.

4. The Resolution Process & Turnaround Time (TAT)

If your situation meets the eligible technical criteria above, you must follow this exact escalation protocol:

1. Initiation: Submit a formal refund request to support@nooremaktab.store within 3 days (72 hours) of the anomalous transaction. Include your Order ID and cryptographic proof of the error (e.g., bank statement showing duplicate charge).
2. Investigation: Our administration team will cross-reference your claim with our server logs and our payment gateway's merchant ledger. This takes 1 to 2 business days.
3. Processing: If approved, the refund will be initiated immediately from our merchant dashboard. The funds will automatically be credited back to your original payment method.
4. Bank Settlement (TAT): Depending on your bank's clearing cycle, the refunded amount will reflect in your account within 5 to 7 business days post-approval.

5. Chargeback Abuse & Legal Jurisdiction

Any fraudulent chargebacks filed with your credit card company or bank after digital goods have been successfully delivered will be contested immediately. We log IP addresses, access times, and download receipts. Fraudulent disputes will result in a permanent ban from the NOOR E MAKTAB ecosystem.

All legal disputes regarding financial transactions are subject to the exclusive jurisdiction of the courts in Lucknow, Uttar Pradesh, India.